Capture and display heat network data, plus data from up to four other utilities. The accompanying Guru Pay software is used by your chosen metering and billing provider to offer a variety of pay-as-you-go options or credit billing to your customers.
Taking data from meters, a network of Hubs constantly monitors conditions across the entire heat network, including individual dwellings and the plant room.
Guru Hub 2 captures meter data every five minutes for network performance management via Guru Pinpoint, or every thirty minutes for metering and billing.
How it works?
Online:
Data is then directed to Guru Pay to be used by your chosen metering and billing service provider. Data can also be directed to Guru Pinpoint where real time data can be viewed and machine learning algorithms help you diagnose problems.
Hardware agnostic, with an open API
Guru’s open API supports a range of metering and billing services, giving you the freedom to swap service providers without changing your infrastructure or disturbing customers.
Secure and reliable data for metering and billing
Guru’s technology uses 868 MHz wireless mesh communications to ensure high reliability, including in areas where SIM cards won’t work due to lack of signal. Wireless mesh networking is more secure than unencrypted wired systems and all data is covered under our ISO27001 certification for cyber security.
Get regulation ready
Heat networks will be regulated by 2025. Ofgem’s remit will include customer protection, technical standards, price, and carbon emissions. Data collected by the Guru Hub 2 helps you meet the Heat Network (Metering and Billing) Regulations 2014, and future-proof against upcoming regulations requiring smart metering and reporting of performance data.
In Home Display
Guru Hub II’s touch screen home display shows:
- Credit balance
- Current real-time demand
- Tariff information, including standing charge and friendly or emergency credit options
- Colour graphs of consumption for last day, week and month
- Custom messaging from utility to customer
- CO2 emissions
Guru Pay
Guru Pay allows property managers and metering and billing companies to manage tariffs, manage payments and mitigate debt risk by remotely switching customers from credit to prepayment, extending friendly or emergency credit, and enabling or disabling supply when needed. Guru Pay is accompanying software for Guru Hub 2.
Reliable data, with an open API
Guru’s open API supports a range of metering and billing services, giving you the freedom to swap service providers without changing your infrastructure or disturbing customers.
Supports a range of customer payment options
Data from the Hub 2 is directed to Guru Pay where top-ups and balances are shown in real-time. Your chosen metering and billing service will allow you to support a range of payment options, including direct debit, PayPoint, internet, telephone or SMS. Customers can still top up via unique payment code entered directly into the Hub 2 using the touchscreen even if the site is experiencing internet connectivity issues.
Manage heat and other utilities accounts
With up to five utility accounts on a single Hub 2, operators can manage all common utility services through a single system. Minimise debt risk with flexible options for debt recovery.
Guru Hub II Billing Solutions
The Guru Hub II operates in either a PAYG or credit mode and can be remotely switched between the two. Sycous have existing integration with our partners Guru Systems to ensure seamless transition and currently manage thousands of properties with Guru Systems Hubs. Data from the Guru Hub II can be operated by Sycous, with our Mabdeck Software and Customer Billing Services, making administration simple and cost effective.
Customer Billing Services
Let us operate some, or all, of your metering, PAYG and data collection systems on your behalf.
Mabdeck Billing Software
Automatically generate bills to your residents, operate PAYG solutions, collect payments, manage debt, report on your operations and give your consumers online and mobile App access to their accounts.
Technical Specifications
- Approximate dimensions (W/H/D): 175mm / 110mm / 46mm
- Display Type 5” RGB TFT with capacitive touch
- Power consumption <2W average excluding load on relays
- Power Supply 230VAC 50Hz
- Radio 868 MHz RF
- Inputs M-Bus, Pulse, PT1000
- Relay rating 3A (NO), 3A (NC)
- Operating temperature range 0° to 40°C
- Storage temperature range -5° to 50°C
- Operating RH range 5% to 90%
- Product Life 10+ years