The Pipit 200 hub shows you how much energy you are using to heat and cool your home, as well as the amount of hot and cold water you use. It connects wirelessly to your smart meters, so there is nothing to plug in or set up. An engineer will already have installed and paired it for you.
Your display
Tap the colour touchscreen to make choices. Three buttons handle navigation, and the Standby button switches the display on and off.
- Home: returns to the home screen from anywhere.
- Menu: opens the menu screen.
- Back: goes back one screen. Hold to return home.
- Standby: a short press puts the display into standby or wakes it. Hold for more than 5 seconds to restart the display.
Your home screen
Your home page configures its layout depending upon the number of meters it is connected to. Move between home screen pages with the navigation buttons at the top left corner to see individual meter pages.
Credit customers
Get an overview of estimated cost and usage so far today and cost since the last bill. Your tile shows the estimated cost since your last bill.
Prepayment customers
Get an overview of cost and usage so far today and your current credit balance status.
Status icons
Small icons appear on meter screens for important status messages. Tap an icon at any time when on a meter screen and a pop up screen appears explaining its meaning.
- Target exceeded: usage or budget has gone above your target.
- Supply off: your supply has been suspended.
- Friendly credit: friendly credit is active.
- Low credit: your balance is running low.
- Emergency credit: emergency credit is in use.
Standby mode and standby timer
Set up the standby timing so the screen enters a lower power mode and displays a standby summary screen. Touch the Home, Menu or Back buttons, or press the Standby button, to return to normal display mode. Your data continues to update when in standby. The timers are found in Menu > Device > Timers.
Checking your usage
Tap any meter screen to open its detailed view. Move between meters using the menu options on the left or the meter navigation tabs along the top.
Usage
Shows cost, usage and meter information.
Live data
See the most recent meter reads available, depending on the fuel type.
Tariff
Shows which tariff you are on, the standing charge and the current rate. Next rates will dynamically show.
History
Bar charts show usage, cost and CO2 over time on a daily, weekly and monthly basis. Touch a bar to explore what you have been using at different times and compare to any targets set.
Your account
Prepayment
See your total prepayment balance and when your credit is likely to run out in Menu > Account.
Emergency credit
Activate Emergency Credit (EC) if credit is low and below the EC threshold in Menu > Account > E Credit. Top up soon to avoid the supply being disabled when EC credit reaches zero.
Topping up (prepayment customers only)
Top up your credit balance on the device using a code from your supplier. Codes can be 20, 40, 60 or 80 digits long.
- Press Menu, then Account > Top up.
- Check your balance, then press Top up now.
- Enter your 20, 40, 60 or 80 digit code on the keypad and press Submit.
- A pop up shows to confirm the top up has been processed and your balance updated.
If the top up failed, check the code and try again. If it keeps failing, contact your supplier. Details are in Menu > Contact.
Setting a target
Set a daily, weekly or monthly target for any meter, by usage (kWh) or cost.
- Press Menu > Targets.
- Enter a Daily, Weekly and/or Monthly target.
- Set as Cost or Usage (kWh). Use Home, Menu or Back to exit.
Your progress shows in the History tab.
Setting target thresholds
Go to Menu > Alerts and adjust the two threshold levels to set the colour indicators as a percentage of the target set.
- Below: tracking under a set percentage of target.
- Warning: approaching your target.
- Exceeded: over your target.
Alerts, messages and pop ups
Low credit alert
Prepayment customers can set their own balance threshold. Drop below it and you will get an on screen warning, so you can top up your balance in good time. Go to Menu > Alerts > Low Credit.
Your inbox
Your supplier can message you. Open the inbox icon on the home screen. Unread messages appear in bold text. Up to 10 messages are available.
Pop ups
Pop up windows can appear on screen and are there to help alert or warn of actions needed, for example low credit, supply disconnected, emergency credit in use, no connection, low battery, a new price, or approaching and exceeding a target.
Settings and help
In Menu > Device you can adjust:
- Display: adjust the brightness of the screen and indication LED. A blue LED indicates a pop up message.
- Sounds: turn on and set the volume of audible alerts using the left and right keys. Options are Off (Silent), On (Quiet), On (Medium), On (Loud).
- Language: select a different language.
- Timers: set the time delay for the carousel cycle, return to the home page and entering standby.
Need help?
Contact the Sycous team on 0333 880 3115 or at mysycous.com/get-in-touch.